Safety and Security

• Coronavirus: What You Need to Know
• 5 Simple ways to prevent infection
• Make sure you choose a face mask that meets your needs.
• Bumrungrad International implementing the use of thermal imaging cameras at the hospital’s entrance points
• Bumrungrad takes extra precautions to protect patients, guests and staff from the coronavirus
• These clinics are located separately from one another to ensure the highest levels of safet
• Bumrungrad raises the bar with a UV light disinfecting robot to fight COVID- 19

COVID-19 Situation in Thailand

• Maintain at least a 1-metre distance between yourself and others
• Make wearing a mask a normal part of being around other people.
• Wash your hands often with soap or alcohol gel every time
• Avoid touching your eyes, nose and mouth
• Separate bedroom , toilet and separate Personal Care Products  from others
• Self-monitor yourself if you have a fever with respiratory symptoms such as cough, sore throat, runny nose, or difficulty breathing, seek medical attention immediately. Call by telephone first, if you can and follow the directions of your local health authority.

• Make sure you are fully vaccinated before traveling to Thailand.
• Unvaccinated travelers should avoid nonessential travel to Thailand.
• Because of the current situation in Thailand, all travelers may be at risk for getting and spreading COVID-19 variants.
• Travelers should follow recommendations or requirements in Thailand, including wearing a mask and staying 6 feet apart from others.

Entry Requirements

Immigration and Customs

1. Certificate of Entry (COE)
2. Fit to Fly health certificate issued no more than 72 hours before departure
3. Medical Certificate with a laboratory result indicating that COVID-19 is not detected, using RT-PCR test, issued no more than 72 hours before departure.
4. Alternative State Quarantine (ASQ) booking confirmation for 14 days.
5. Medical and travel insurance with a minimum of 1,000,000 USD coverage, including but not limited to COVID-19 treatment throughout the stay in Thailand.
6. Other required documents needed prior to arrival.

Travel Advice and Support

• General information about Thailand
• General information about Bangkok 
• What to expect from Thailand’s weather
• Frequently asked questions about traveling in Thailand
• Restrictions on narcotics and psychotropic substances in Thailand.

Travel Checklist

• Have passed 36 weeks of pregnancy (or 32 weeks if you are carrying twins, triplets, etc.).
• Have a recent heart attack or stroke. Or any type of surgery, especially stomach, brain, eye, orthopedic (bone and joint) surgery including stomach, eye, or head injury. Please check with your
• Have an implanted cardiac device such as pacemakers, cardiac resynchronization therapy (CRT) devices and implantable cardioverter defibrillators (ICD); please check with your doctor before travelling by air. Don’t forget to carry your personal device identification card with you at all times. doctor to see when it is safe for you to travel.
• Have flu-like symptoms with or without tuberculosis like symptoms such as prolonged cough, weight loss, night sweat, fatigue, fever, and chest pain for more than 2 weeks. We strongly advise you to not travel at this stage, and for them to continue treatment with their current care team until his symptoms have resolved completely.
• Are suffering from the below signs and symptoms, please check with your doctor to see when it is safe for you to travel.
  • Chest pain.
  • Any disease that you can easily spread to other people.
  • Severe sinus, ear, or nose infections.
  • Breathlessness at rest, difficult breathing.
  • Psychotic illness except when fully controlled.
  • A fever of 100 degrees Fahrenheit (38 degrees Celsius) or greater.
  • Skin rash
  • Confusion
  • Bruising or bleeding (without previous injury)
  • Diarrhea that does not go away.
  • Vomiting that does not go away (other than motion sickness).

• Keep all of your medications in your hand luggage.
• Drink plenty of water to help prevent hydration and to help loosen your sputum and allow you to keep your chest clear from low humidity levels in air cabin.
• During a long-distance flight of 4 hours or longer Also see https://www.cdc.gov/ncbddd/dvt/travel.html, deep vein thrombosis can occur as a result of this inactivity; make sure you get up and walk about regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
  • If you have a higher risk of developing deep vein thrombosis, your doctor can help you work out what measures you may need to take prior to flying. This may include graduated compression stockings, aspirin, or anticoagulants
• If you will need oxygen during the flight, this must be requested in advance. A Medical Information Form, stating your current clinical condition and the reason for oxygen requirement, must be filled out and submitted to the airlines. It may take 3-5 working days to process and subjected to the airlines approval.

• Please inform your doctor before vising us if you have an existing medical condition for which you are taking medication and/or you have undergone any previous surgeries.
• If you are taking anticoagulants like aspirin, Persantin®, Ticlid®, Plavix®, warfarin, Orfarin®, heparin, and Fraxiparine®, herbal supplements, and vitamins, especially vitamin E, stop these medications/supplements at least one week before the procedure or as recommended by your doctor.
• If you have any underlying diseases: cardiovascular disease / diabetes / high blood pressure / asthma / cancer / or others including any allergic to any medications and any medicines you are taking, current treatment and correlating diagnosis, please inform physician in advance.

Travel Risk Assessment
 

1. Check if your passport is valid and if you need a visa to travel to the destination country.
2. Decide how you will finance your medical payment, such as cash or credit card, and make sure additional cash in the local currency. Call your bank or card insurer to forewarn them that you may process a large payment abroad. This is to prevent banks from treating the transaction as suspicious and blocking your account.
3. Ensure that you have contact information to your clinic, transport provider and patient assistant.
4. Inform your employer about your absence at work due to medical travel.
5. Check the weather forecast for Bangkok and prepare yourself.
6. Arrange assistance at home when you are abroad.
7. Check if it is necessary for you to get certain vaccinations.
8. Remember to make your appointment at the clinic and pay the reservation fee if needed. Double check the dates.
9. Purchase appropriate flight tickets. Make sure someone will pick you up from the airport.
10. Remove any nail polish as the color of your nail plate may help indicate your health condition.

1. Mobile phone with a charger
2. Personal documents such as ID card, passport and visa
3. Credit/debit card and some additional cash in the correct local currency.
4. Medical records, including current diagnosis, films (X-ray, MRI, CT scan, ultrasound), biopsy results and your contact information.
5. Daily medication, if any, in original packaging; any type of information regarding any chronic diseases that you may have.
6. Items for leisure and entertainment purposes during your medical travel; for instance, books, magazines and music players
7. Comfortable pajamas and bathrobe if your medical procedure requires overnight stays; for instance, it is recommended that you wear shorts instead of long trousers if you have a knee surgery scheduled; for a shoulder operation, you may consider bringing a zip-up blazer
8. Comfortable undergarments and socks
9. Shoes to walk around the clinic – if you are undergoing plastic or another upper-body surgery, then you may take slippers. In the case of the orthopedic procedure, please bear in mind that you need some more stable footwear trainers.
10. A basic set of toiletries such as soap, shampoo, toothbrush and toothpaste, deodorant, comb, sanitary napkins, shaving kit, hair band, lip balm and face wash
11. Towels
12. A set of clothes for your physiotherapy and rehabilitation, if it is required after surgery; this may include tracksuit and a pair of sneakers
13. Largely depends on the purpose of your medical travel, you may consider visiting sightseeing destinations; if that is the case, bring casual clothes and comfortable shoes; however, if you may undergo procedures that affect mobility, such as a hip replacement, you should consider bringing comfortable loose trousers, blazer and elastic shorts.
14. Sleep essentials such as earplugs, pajamas and your favorite small pillow.

Special Announcement

A4

Country Risk

Patient Information and Education

1. Patients have fundamental rights to get medical care from healthcare professionals without discrimination as stated in the constitution.
2. Patients have the rights to receive truthful and adequate information about the illness, investigation, treatment, as well as benefits and risks from healthcare professionals in an appropriate language before making a decision to consent except in a case of emergency and life-threatening conditions.
3. Patients with life-threatening conditions have the rights to receive immediate medical attention from healthcare professionals without the need to request for help.
4. Patients have the rights to know name and profession of the responsible healthcare providers.
5. Patients have the rights to ask for an opinion of another healthcare professionals and have the rights to request for a change to other healthcare professionals or medical facility that comply with the terms and conditions of respective health insurance.
6. Patients have the rights to confidentiality of medical information except when a consent is provided or when the information is required by healthcare professionals to provide direct medical benefits.
7. Patients have the rights to be completely informed before making a decision to participate in human subject research
8. Patients have the rights to make a request for information in their medical record that comply with hospital rules and regulations as long as the request does not violate the rights of others.
9. A parent or legal guardian may exercise the rights on behalf of the patient who is under 18 years old or physically or mentally incompetent.

1. Tell our staff directly (attending nurse or doctor)
2. Write your comments on a patient feedback card and give it to one of our staff or put it in one of the suggestion box located throughout the hospital
3. Call our Contact Center (dial “00” for internal hospital line or 0-2066-8888 from outside)
4. Send us an e-mail to: [email protected]

1. Patients are responsible for asking for information and potential risks before signing an informed consent for diagnostic or treatment procedure.
2. Patients are responsible for providing truthful and complete health and other information to the responsible healthcare professionals
3. Patients are responsible for cooperating and following healthcare professionals’ recommendations about medical care and should notify when the compliance may not be possible.
4. Patients are responsible for cooperating and complying with the following hospital’s rules and regulations:
   1. Patients are responsible for providing complete and correct information for reimbursement from an insurance company as soon as possible after receiving an invoice from the hospital.
   2. Patients are responsible for providing a copy of advance directive, living will, and written decision of preferred treatment options
   3. Patients are responsible for the medical appointments or inform the hospital if rescheduling is needed.
   4. patients are responsible for direct cooperation with hospital management representatives to resolve a complaint.
   5. Patients are responsible for bringing only personal items essential for the hospital stay but not valuables.
   6. Patients are responsible for not leaving the hospital facility without a permission from the doctor or nurse to ensure patient safety.
   7. Patients are responsible for receiving medical and nursing care only from the hospital but not by other persons or by themselves except when instructed by the hospital to do so.
5. Patients are responsible for treating healthcare professionals, other patients, and visitors with courtesy and respect.
6. Patients are responsible for informing about health insurance benefit with proper documentation to the hospital.
7. Patients are responsible for being aware of the following facts:
   1. Healthcare professionals who perform standard and ethical practice are protected by law and have the rights to be protected from unfair accuse.
   2. Medical care refers to a current medical practice that is based on scientific evidence to show higher benefits than risks to the patient.
   3. Medical care cannot diagnose, prevent, or treat all diseases or condition.
   4. Any medical care can result in unexpected consequences despite the fact that the healthcare professional have been extremely careful in any situation.
   5. Any test for disease screening, diagnosis, and treatment monitoring might have inaccurate result because of technological limitation and other uncontrollable by current standards.
   6. Healthcare professionals have the rights to choose an evidence-based medical treatment option in a given context and limitations as well as to consult or refer the patient as appropriate.
   7. Healthcare professionals may consult or refer the patient who are not in an emergency or life-threatening condition.
   8. Medical care provided by healthcare professionals might be compromised if necessary health information is not disclosed by the patient.
   9. Emergency room is only for patients who are in emergency and life-threatening condition.