Privacy Policy

The term “Bumrungrad Online Services” covers,, (each a “website”) and use of the Keyoniq application downloadable from the Apple Store and the Google Play store (collectively, the “Bumrungrad Online Services”).

This privacy policy applies to Bumrungrad Online Services only and does not cover information collected by any third-party sites to which Bumrungrad Online Services links. This policy covers information collected in conjunction with the use of Bumrungrad Online Services.

This privacy policy is part of, and must be read in conjunction with, Bumrungrad Online Services Terms of Use available inside the app and also at the footer of every website page of the Bumrungrad Online Services. If you do not agree with the Terms of Use in their entirety, do not use Bumrungrad Online Services.


Notice Prior to Use

We encourage you to read this Privacy Policy before using Bumrungrad Online Services or submitting information. By using Bumrungrad Online Services, you acknowledge that you understand and agree to the terms of this Privacy Policy.


Information Voluntarily Provided by Users

You can visit a portion of the Bumrungrad Online Services without disclosing your personal information. Some areas of the Bumrungrad Online Services allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information. We use this information so that we can respond more efficiently and keep track of our correspondence. If you do provide information of third parties, please ensure that you do have their consent to do so.

When you request an appointment we will ask for personal information which will be used to respond to your request in the most efficient manner.

Except as provided in the Transfer of Control section, Bumrungrad Online Services will not sell or rent your personally identifiable information.


Use and Disclosure of Non-Personally Identifiable Information

Bumrungrad Online Services will not treat as confidential any information that you provide that is not personally identifiable, such as questions, comments, ideas, or suggestions. You should be aware that Bumrungrad Online Services will be free to disclose through any means and use for any purpose such information in its sole discretion.

By providing such information to Bumrungrad Online Services, you understand and agree that no relationship has been created between Bumrungrad Online Services and you, and Bumrungrad Online Services have no obligation to you whatsoever regarding that information.


Update and Correction of Personally Identifiable Information

You may contact us at to update or correct your personally identifiable information that you provide to us through the Bumrungrad Online Services.



Bumrungrad Online Services use cookies for a variety of purposes, including remembering your user name if you register or login, remembering some of your customized user preferences, helping us better understand how people use our Online Services. To disable or limit the use of cookies, please refer to the options settings inside your Internet browser. If you do so, however, some website pages of Bumrungrad Online Services may not work correctly.


Use of Cookies

We may store some information on your computer using a technique your browser supports called “cookies”. The cookies are used for a variety of purposes, including but not limited to helping you login (e.g., remembering your user name if you register or login), remembering some of your customized user preferences, to help us better understand how people use our Web site, and to help us improve our Web site. The cookies set by our Web sites are used only by our Web sites. To disable or limit the use of cookies, please refer to the options provided by your Internet browser. If you do so, however, some pages on this Bumrungrad Web may not work properly.


Web Server Logging and IP Addresses

Bumrungrad Online Services retain usage data, such as the source IP address that a page request is coming from, your IP address, domain name, date and time of the request, the referring Bumrungrad Online Services, and other parameters passed on the URL . We use this data to better understand Bumrungrad Online Services usage. This information is stored in log files and is used by Bumrungrad Online Services for statistical reporting.


Transfer of Control

Circumstances may arise where we decide to reorganize or divest part or all of our business or of a line of our business, including our information databases and websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, personally identifiable information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or any further notice to you). In such circumstances, we will seek written assurances that personally identifiable information submitted through Bumrungrad Online Services will be protected appropriately.


Changes in Our Privacy Statement

Bumrungrad Online Services may at any time modify this privacy policy therefore periodically visit this page to review the most current version.



If you have any questions about this Privacy Policy, please contact us via the form on our contact page.